Payment Policy

Last Updated: August 2026

At Windsor Handbags & Luggage, we aim to make payment simple and transparent. This page explains the methods we accept, when payment is taken, and how payment related issues are handled.

Accepted Payment Methods

All payments are processed securely through our payment provider. The options shown at checkout may vary slightly depending on your device and browser.

Payment Currency

All prices on our website are shown in Australian Dollars (AUD). If your bank or card issuer uses a different currency, the amount actually charged may vary depending on the exchange rate and any conversion fees your financial institution applies.

When Payment Is Taken

Payment is required in full before an order can be processed. Once your payment is successfully authorised, you will receive an order confirmation by email. If payment cannot be completed, your order will not be processed until the issue is resolved.

Price Accuracy

We make every effort to keep our pricing accurate. If a pricing error is identified before your order ships, we will contact you with the correct price and ask whether you would like to continue with or cancel your order. If payment has already been taken and the order cannot be fulfilled due to a pricing error, a full refund will be issued to your original payment method.

Order Verification

To help protect our customers and reduce unauthorised transactions, some orders may require additional verification before processing. If we need more information, we will contact you using the details provided at checkout.

Payment Security

Payments made on our website use industry standard encryption to help protect your information during transmission. Windsor Handbags & Luggage does not store your complete payment card details on our servers.

Failed or Declined Payments

Payments can be declined for reasons including incorrect details, insufficient funds, card issuer authorisation failures, or bank security checks. If your payment is declined, please verify your details or contact your bank before trying again.

Refunds

Approved refunds are issued to the original payment method used for the purchase. Once processed on our end, it may take up to 10 business days for the funds to appear in your account, depending on your bank or payment provider. Full details are available in our Return Policy and Refund Policy.

Payment Disputes

If you believe you have been charged incorrectly, please contact us before initiating a dispute with your bank, so we can review and resolve the issue directly where possible.

Contact Us

Business Name: Windsor Handbags & Luggage
Business Email: support@windsorhandbagsluggage.store
Business Phone: +61 2 4587 7101
Business Address: 134 George Street, Windsor, New South Wales, 2756, Australia
Customer Support Hours: Monday to Sunday, 10:00 AM to 4:00 PM
Time Zone: GMT+10:00 (Australian Eastern Standard Time)
Live Chat: Available 24/7

See our FAQs, Privacy Policy, or Terms of Service for more, or reach us via Contact Us.