FAQs

Last Updated: August 2026

1. Where does Windsor Handbags & Luggage ship?
   We currently ship orders within Australia only.
2. How much does shipping cost?
   A flat rate of $18.50 AUD applies to every order, shown at checkout.
3. What is your order cut off time?
   Orders placed before 4:00 PM Australian Eastern Standard Time on a business day begin processing the same day. Orders placed after that, or on public holidays, are processed the next business day.
4. How long does delivery take?
   Estimated delivery is 8 to 9 business days, including processing and transit time.
5. Can I track my order?
   If tracking is available, it will be emailed to you once your order has been dispatched.
6. Do you ship internationally?
   No, at this time we only deliver within Australia.
7. What payment methods do you accept?
   Visa, Mastercard, American Express, Discover, and PayPal, shown during checkout.
8. When will my payment be charged?
   Payment is processed when you place your order. Orders cannot be processed until payment is completed. See our Payment Policy for more.
9. Can I return my order?
   Yes, within 30 days of delivery, for both defective and non-defective products, per our Return Policy.
10. Do you accept exchanges?
    No, we do not currently offer exchanges.
11. Are sale items returnable?
    No, items purchased at a sale or discounted price are final sale, unless faulty, damaged, or incorrect.
12. Who pays for return shipping?
    The customer is responsible for return shipping costs in all cases. Returns can only be made by mail.
13. Is there a restocking fee?
    No, we do not charge one.
14. How long does a refund take?
    Once your return is received and approved, refunds are typically processed within 10 business days. See our Refund Policy for details.
15. What if my refund is delayed?
    Check with your bank or payment provider first. If you still need help after 10 business days, contact us at support@windsorhandbagsluggage.store.
16. What if my order arrives damaged or incorrect?
    Contact us with your order number and clear photos of the product, packaging, and shipping label, and we will review your request.
17. What if my order is delayed?
    Delivery times are estimates. If your order hasn’t arrived within the expected window, contact us and we will check its status.
18. Is my personal information protected?
    Yes, as described in our Privacy Policy. We do not store complete payment card details on our servers.
19. How can I contact you?
    Email support@windsorhandbagsluggage.store, call +61 2 4587 7101, or visit our Contact Us page.
20. Where can I read your store policies?
    See our About Us, Contact Us, Privacy Policy, Payment Policy, Shipping Policy, Return Policy, Refund Policy, and Terms of Service pages.

Business Name: Windsor Handbags & Luggage
Business Email: support@windsorhandbagsluggage.store
Business Phone: +61 2 4587 7101
Business Address: 134 George Street, Windsor, New South Wales, 2756, Australia
Customer Support Hours: Monday to Sunday, 10:00 AM to 4:00 PM
Time Zone: GMT+10:00 (Australian Eastern Standard Time)
Live Chat: Available 24/7