Last Updated: August 2026

Windsor Handbags & Luggage ships every order with care. This page walks through how we get your handbag to your door, what it costs, and how to handle things if a delivery needs attention.

Where We Deliver

Right now, we deliver within Australia only. We are a growing business, and international shipping is something we may add in the future. Should that change, we will update this page accordingly.

Unsure if we reach your area? Ask us through our Contact Us page before you order.

Shipping Cost

We charge a single flat rate on every order.

$18.50 AUD, shown clearly at checkout before you complete payment.

Order Cut Off

Orders placed before 4:00 PM Australian Eastern Standard Time on a business day usually begin processing the same day. Orders placed later, or over the weekend and on public holidays, are picked up on the next business day.

Processing Time

Once your order is confirmed, processing generally takes 1 to 3 business days, covering quality checks, packing, and getting your handbag ready for the courier.

Transit Time

Once dispatched, most orders arrive within 4 to 6 business days, depending on where you are in the country.

Estimated Delivery Time

Combining processing and transit, most orders arrive within 8 to 9 business days of purchase. These are estimates only, since delivery timing can shift due to circumstances outside our control.

Delivery Partner

Your order is delivered by a courier chosen to suit your item’s size and your delivery location. The exact provider may vary between orders based on what offers the most reliable service for you.

Tracking Your Order

Where tracking is available, details are emailed to you once your order has dispatched. Allow a short window for tracking to activate. You can also follow progress through our Track Your Order page.

Delivery Address

You are responsible for entering a complete, correct address at checkout. If your parcel is delayed or returned due to an address error, contact us as soon as you notice, and we will try to correct it before dispatch where possible.

Delays

Weather, courier disruptions, high order volumes, and remote delivery locations can occasionally push delivery past our usual estimate. If your order is running late, give it a short extra window before reaching out, and we will help track it down.

Lost in Transit

If your order appears to be lost, let us know and we will investigate with the courier, following up with a resolution based on what they find.

Arrived Damaged

Contact us within a reasonable time of delivery with photos of the item, the packaging, and the shipping label where possible, so we can review and advise next steps.

Changing or Cancelling an Order

Reach out as soon as you can if you need to adjust or cancel an order. This is only possible before your order enters fulfillment. See our Return Policy and Refund Policy for anything after delivery.

Business Days

We operate Monday to Sunday, excluding public holidays.

Contact Us

Business Name: Windsor Handbags & Luggage
Business Email: support@windsorhandbagsluggage.store
Business Phone: +61 2 4587 7101
Business Address: 134 George Street, Windsor, New South Wales, 2756, Australia
Customer Support Hours: Monday to Sunday, 10:00 AM to 4:00 PM
Time Zone: GMT+10:00 (Australian Eastern Standard Time)
Live Chat: Available 24/7

Reach us anytime through our Contact Us page.